The Team Behind
Your Uptime
Vorakai NOC was built by network engineers who lived the pain of slow, opaque ticket systems — so we built the one we always wanted.
A NOC-native team
for a connected world
We are a Dili-based Network Operations Center specialising in support ticket management, real-time monitoring, and SLA-driven resolution for telecoms and enterprise networks across Timor-Leste.
Our engineers work around the clock — because the networks we protect never stop, and neither do we.
Our Core Values
Reliability
We engineer for 99.9% uptime. When your network hurts, we are already on it.
Speed
Sub-2-minute first response. Every ticket is triaged in real time, around the clock.
Transparency
Full audit trails, live SLA countdowns, and honest communication at every step.
Local Focus
Built in Timor-Leste, for the unique infrastructure challenges of Southeast Asia.
Zero downtime.
Every single time.
Our mission is simple: keep Timor-Leste connected. We exist to make enterprise-grade NOC support accessible to every organisation — not just the ones who can afford a global vendor. Local expertise, world-class execution.
How We Got Here
Vorakai founded in Dili to address the gap in local NOC services.
First enterprise contract — managing 50+ network sites across Timor-Leste.
Launched the Vorakai NOC platform — ticket system, dashboards, SLA automation.
Expanded team to 30+ engineers. 10,000 tickets resolved without SLA breach.
Regional expansion — partnerships across Timor-Leste and the Pacific.